Privacy Policy

This Privacy Policy explains how Open Language processes personal data in connection with its website, course enquiries, level screening, enrolment, and small-group language courses in Aspe and online.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Purpose of processing

Purposes of Processing

We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice and progress review, process payments, maintain records, operate the website, and meet legal and accounting obligations.

Processing is limited to the administration of language courses and related website functions.

Third-party sharing

Service Providers and Partners

We may share personal data with external providers that support website hosting, communications, booking administration, payment processing, online lesson delivery, and technical maintenance. These parties act on our instructions or as independent controllers where required by law, and they are expected to handle data only for the relevant operational purpose.

Service providers receive only the information needed to perform their assigned functions.

Legal grounds

Legal Disclosures

We may disclose personal data where necessary to comply with applicable law, respond to lawful requests from public authorities, establish or defend legal claims, or protect the rights, safety, and security of our users, staff, and business operations.

Disclosure may be required to meet legal, tax, accounting, or regulatory obligations.

User Rights

Your Rights

You may have rights under data protection law to obtain information about our processing, request correction of inaccurate data, ask for deletion in appropriate cases, object to certain uses, and request restriction or portability where the conditions are met. These rights do not apply in every situation and may be limited by legal obligations or legitimate grounds for retaining the data.

Available rights depend on the legal basis for processing and any applicable exceptions.

Requests

How to Make a Request

To exercise a privacy right, send a clear request identifying the data or processing concerned and the right you wish to exercise. We may ask for information needed to verify your identity and to understand the request. If a request is incomplete or cannot be fulfilled, we will explain the reason where permitted by law.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Personal data is retained for the period necessary to manage enquiries, course delivery, accounting, dispute handling, and legal compliance. When the retention period ends, data is deleted, anonymised, or otherwise securely removed from active use, subject to any longer retention required by law.

We keep data only for as long as needed for the relevant purpose or legal duty.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website functions, legal requirements, or data handling practices. The revised version will apply from the date it is published unless a different effective date is stated.

We review this policy when our processing practices or legal obligations change.

Email contact

[email protected]

Telephone

+34 611 84 21 26

Postal address

Calle del Olmo, 44, 03680 Aspe

Privacy contact

[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Data Category

Data We Collect

Depending on how you interact with Open Language, we may process identification and contact details, course enquiry information, level screening responses, enrolment and timetable details, payment-related records, attendance and progress information, and technical data such as device and usage information from the website or online lesson tools.

We collect only the data needed for enquiries, enrolment, and course administration.

Collection Source

Sources of Data

We receive personal data from website forms, email or telephone enquiries, booking and consultation requests, level screening, enrolment communications, lesson participation, payment interactions, and information generated through website use or online class sessions. In some cases, data may also be provided by a person arranging a course for another participant.

Most information comes directly from the person making the enquiry or taking part in a course.

Cookie Types

Cookies We Use

The website may use essential cookies needed for security, session management, and form functionality, as well as preference cookies and limited analytics cookies where enabled. Online lesson tools may also use technical identifiers required to maintain a stable connection and support audio or video sessions.

We use a limited set of cookies and similar technologies for operation and measurement.

User Controls

Cookie Controls

You may block or delete cookies through your browser settings. If the website provides a cookie preference tool, you can use it to manage non-essential cookies. Disabling some cookies may affect site functions, form handling, or online lesson features.

Cookie choices can be adjusted through browser settings and, where available, site controls.